Shipping Policy

1. Delivery areas

We deliver across the EU. For remote areas, delivery may take longer or require additional fees. Please contact us for special arrangements.

2. Methods & timelines

• Standard: 3–5 business days.
• Express: 1–2 business days (availability depends on address and item).
• Large items / White-glove: scheduled delivery with room-of-choice and packaging removal in select cities.

3. Fees

• Standard shipping: €25, free for orders over €500.
• Express shipping: €45 (non-refundable once shipped).
• White-glove: quoted at checkout depending on location and items.

4. Tracking

Once your order ships, you’ll receive a confirmation email with tracking details. You can also find updates in your account, if registered.

5. Customs & duties

EU deliveries typically do not incur customs duties. For deliveries outside the EU (if available), the recipient is responsible for any import duties and taxes.

6. Failed delivery

If the carrier cannot deliver after reasonable attempts, the parcel may be returned to us. Re-delivery fees may apply.

7. Damage & loss

If your order arrives damaged or appears lost, contact us within 72 hours so we can investigate with the carrier and resolve the issue.